KCS Enablement Specialist

Job Summary

A company is looking for a KCS (Knowledge Centered Service) Enablement Expert.

Key Responsibilities

• Champion the adoption of KCS v6 practices across technical support and engineering teams
• Design and deliver KCS onboarding and continuous education programs
• Monitor the health of the knowledge base and establish quality standards for database content

Required Qualifications

• 3+ years of experience in technical support enablement, knowledge management, or support operations in a technical or open-source environment
• Strong knowledge of KCS v6 methodology (KCS Practices or Coach certification preferred)
• Exposure to open-source databases such as PostgreSQL, MySQL, or similar
• Experience with knowledge management platforms (e.g., Confluence, ServiceNow)
• Proven ability to deliver effective training and coaching to technical teams