Kentucky Certified Medical Assistant

Job Summary

To support efficient clinic operations, the remote Patient Services Representative - Kentucky Certified Medical Assistant will manage patient communications, schedule appointments, and handle sensitive patient information while adhering to healthcare protocols.

Key responsibilities

• Manage a high volume of incoming calls, directing patient access to appropriate providers and scheduling appointments
• Process patient information, including demographics, insurance verification, referrals, and authorizations
• Communicate complex exam preparation instructions to patients and coordinate with healthcare providers

Required qualifications

• High School Graduate or GED with experience in computer systems and web-based applications
• Minimum of two years experience in a patient-focused healthcare environment or high-volume contact center
• Completion of a formal Medical Assistant program or equivalent military training
• Current certification as a Medical Assistant (AAMA, AMCA, NHA, NCCT, or equivalent)
• Basic Life Support (CPR) certification