Kentucky Customer Experience Associate

Job Summary

Answering various call types to assist Kentucky residents with health benefits, the full-time Kentucky Customer Experience Associate will provide customer support for programs like SNAP and Medicaid while managing multiple systems and ensuring a high level of service in a remote call center environment.

Key responsibilities

• Handle back-to-back calls related to health benefits, including password resets and application status updates
• Input and interpret data accurately while adhering to established procedures and guidelines
• Maintain professionalism and customer satisfaction during challenging interactions with callers

Required qualifications

• Minimum of 1 year experience in high-volume call centers
• Minimum of 1 year customer service experience
• High school diploma or GED
• Reliable internet access and a quiet work environment
• Must reside in the state of Kentucky