Kentucky Customer Service Representative

Job Summary

To provide exceptional customer support, the remote Kentucky Customer Service Representative will manage high-volume inquiries, resolve customer issues, and ensure efficient order processing while working full-time hours.

Key Responsibilities:

• Respond to customer support tickets and manage high-volume phone calls regarding existing orders
• Address emails and internal queries related to orders, payments, and process server coordination
• Document issues in Confluence and perform additional job-related duties as assigned

Required Qualifications:

• High school diploma or GED with 1-3 years of customer support or call center experience
• Proficiency in Microsoft Outlook, Excel, Word, and phone systems
• Experience with document manipulation and ability to transcribe information accurately
• Typing speed of at least 55 wpm
• Ability to maintain high work quality in stressful situations and implement process improvements