Kentucky Licensed Caseworker

Job Summary

Providing critical support to military members and their families, the full-time Kentucky Licensed Caseworker will manage client inquiries, assess needs, and coordinate emergency assistance in a remote environment with a rotating schedule that includes evenings and weekends.

Key responsibilities

• Interview callers and coordinate requests for service, including recording client information and determining eligibility for assistance
• Deliver emergency communication messages to military locations and perform related case activities to ensure timely client service
• Collaborate with other Red Cross units to provide comprehensive case management services and follow-up actions

Required qualifications

• High School Diploma or equivalent
• Minimum of 3 years of related experience or equivalent combination of education and experience, including one year in a social service agency or contact center
• Familiarity with medical terminology and the military community
• Proven customer-focused experience with strong communication skills and a typing speed of 40 wpm or higher
• Ability to work in a fast-paced, dynamic environment while demonstrating strong computer skills, including proficiency in Microsoft Office Suite