Kentucky Licensed Customer Service Advisor

Job Summary

Providing support for health insurance inquiries, the full-time Kentucky Licensed Customer Service Advisor will handle customer questions regarding benefits, eligibility, and payments in a structured remote environment.

Key responsibilities

• Research and resolve customer inquiries related to health insurance benefits and payments
• Document interactions accurately in the tracking system and provide timely updates to customers
• Communicate professionally and empathetically with customers via phone and email

Required qualifications

• High school diploma or equivalent
• At least 2 years of customer service experience in a relevant field
• Ability to pass a pre-employment background check and drug screen
• Basic computer skills, including proficiency in Microsoft Office
• Availability to work within assigned operating hours, including possible weekends