Kentucky Licensed Customer Service Advisor

Job Summary

Providing customer support in a structured contact center environment, the full-time Kentucky Licensed Customer Service Advisor will handle health insurance inquiries via phone and email, focusing on benefits, eligibility, and payments while working remotely from home.

Key responsibilities

• Research and address questions regarding benefits, eligibility, payments, and quality-of-care concerns
• Document each interaction accurately in the tracking system and provide timely solutions through various communication channels
• Explain policies, procedures, and benefit details while routing or escalating inquiries as necessary

Required qualifications

• High school diploma or equivalent
• 2+ years of customer service experience in call center, retail, or similar roles
• Ability to pass a pre-employment background check and drug screen
• Availability to work within specified operating hours, including possible weekends
• Basic computer skills and typing speed of 30+ words per minute