Kentucky Licensed Customer Service Rep

Job Summary

Providing essential support to Kentucky residents, the full-time Kentucky Licensed Customer Service Representative will assist with health benefits inquiries, including SNAP and Medicaid, while working remotely and managing a high volume of calls.

Key responsibilities

• Handle multiple call types related to health benefits, including application status and password resets
• Input and interpret data across various systems while maintaining professionalism during calls
• Adhere to a structured break and lunch schedule while meeting performance goals for call handling and customer satisfaction

Required qualifications

• Minimum of 1 year experience in a high-volume call center
• Minimum of 1 year customer service experience
• High school diploma or GED
• Reliable internet access and a quiet work environment
• Must reside in the state of Kentucky