Kentucky Licensed Medical Assistant

Job Summary

To ensure seamless patient experiences and efficient clinic operations, the full-time Kentucky Licensed Medical Assistant will manage phone customer service, handle patient information, and perform clerical tasks while working remotely with occasional on-site training or meetings.

Key responsibilities

• Manage high volumes of incoming calls, directing patient access by scheduling and canceling appointments for multiple providers
• Process referrals, authorizations, and pre-registrations while updating patients on the status of their requests
• Document results and medication requests in Electronic Health Records according to department protocols

Required qualifications

• High School Diploma or GED with experience in computer systems and web-based applications
• Minimum of two years of experience in a patient-focused healthcare environment or high-volume contact center
• Satisfactory completion of a formal Medical Assistant program or equivalent military training
• Current certification as a Medical Assistant (AAMA, AMCA, NHA, NCCT, or equivalent)
• Basic Life Support (CPR) certification upon hire