Kentucky Licensed Medical Assistant

Job Summary

To ensure seamless patient experiences, the full-time Kentucky Licensed Medical Assistant will manage phone customer service, handle patient information, and support clinic operations while working remotely with occasional onsite training or meetings.

Key responsibilities

• Manage a high volume of incoming calls, scheduling and canceling patient appointments for multiple providers
• Process referrals, authorizations, and pre-registrations while maintaining accurate patient information
• Communicate complex exam preparation instructions to patients and coordinate with healthcare providers

Required qualifications

• High School Diploma or GED with experience in computer systems, including web-based applications
• Minimum of two years' experience in a patient-focused healthcare environment or high-volume contact center
• Satisfactory completion of a formal Medical Assistant program or equivalent military training
• Active certification as a Medical Assistant (AAMA, AMCA, NHA, NCCT, or equivalent)
• Basic Life Support (BLS) certification upon hire