Kentucky Licensed Patient Services Representative

Job Summary

A company is looking for a Patient Services Representative to provide customer service and support to patients and healthcare staff.

Key Responsibilities

• Schedule and register patient appointments, process various communication requests, and update patient information
• Assist with first contact resolution by addressing patient inquiries and directing them to appropriate resources
• Maintain professionalism and quality assurance while handling a high volume of incoming calls and communications

Required Qualifications

• High School Diploma, GED, or equivalent
• Experience with computer systems, including web-based applications
• Preferred: Experience in a patient-focused healthcare environment
• Preferred: 1 year of experience in a high-volume multichannel contact center