Kentucky Licensed Patient Services Representative

Job Summary

A company is looking for a Patient Services Representative.

Key Responsibilities

• Provide prompt and accurate phone assistance to patients and healthcare staff across various communication channels
• Schedule and register patient appointments, update patient information, and verify health plan eligibility
• Resolve patient inquiries and issues with an emphasis on first contact resolution

Required Qualifications, Training, and Education

• High school graduate, GED, or equivalent
• Experience with computer systems, including web-based applications
• Preferred: 1 year experience in a high-volume multichannel contact center
• Experience in a patient-focused healthcare environment is preferred
• Ability to work independently and adapt to changing work hours and responsibilities