Kentucky Patient Services Representative

Job Summary

Welcoming patients with exceptional service, the full-time Kentucky Patient Services Representative will manage phone customer service, schedule appointments, and handle patient information while working remotely with occasional onsite training or meetings.

Key responsibilities

• Manage high volumes of incoming calls, directing patients to appropriate resources and scheduling appointments efficiently
• Process patient information, including demographics, insurance verification, referrals, and authorizations, while ensuring data confidentiality
• Resolve patient inquiries and issues on the first call by providing accurate information and escalating when necessary

Required qualifications

• High School Graduate or equivalent (GED) upon hire
• Proficiency in managing multiple communication channels (phone, fax, email)
• Ability to maintain composure and control during high-pressure situations
• Flexibility to adapt to changing clinic needs and schedules
• Exceptional customer service and problem-solving skills