Key Account Manager

Job Summary

A company is looking for a Key Account Manager, SMB.

Key Responsibilities

• Manage and renew relationships with small business clients
• Proactively engage clients ahead of renewal dates and serve as the primary point of contact
• Collaborate with sales and customer success teams to execute growth strategies and maintain accurate records in CRM systems

Required Qualifications

• 3+ years in account management, renewals, or customer success
• Familiarity with CRM tools (Salesforce, HubSpot, or similar)
• Experience working with small business clients
• Understanding of SaaS subscription models and video technology solutions
• Ability for some travel as needed