Key Account Manager

Job Summary

A company is looking for a Key Account Manager to drive customer retention and revenue growth across assigned accounts.

Key Responsibilities

• Manage a portfolio of customers to increase Net Revenue Retention (NRR) through upsells and cross-sells
• Generate new SaaS revenue from a targeted list of prospect accounts through outreach and consultative selling
• Build and maintain strong relationships with customers and prospects, acting as a strategic advisor

Qualifications

• 7+ years of experience in account management, sales, or customer-facing SaaS roles with proven quota achievement
• Demonstrated success in driving NRR growth and expansions in subscription-based businesses
• Experience working with large Food and Beverage brands, particularly in CPG, Retail, and Distribution
• Strong experience selling SaaS to mid-market or enterprise customers
• CRM proficiency (Salesforce or similar) and ability to manage multiple complex accounts simultaneously