Key Account Manager

Job Summary

Seeking an ambitious Key Account Manager, this full-time remote position will be responsible for delivering on renewal and upsell targets while developing and maintaining relationships within higher education and state/local government sectors.

Key responsibilities

• Exceed quarterly renewal and upsell goals
• Maintain solid relationships with customers, ensuring their success with Acquia platform services
• Guide customers through onboarding of products and services while coordinating with internal teams

Required qualifications

• 3-5 years of experience in a sales/account management role within a technology company, preferably with education and government experience
• Proven track record of sustaining and growing complex customer relationships, including renewals and upsell opportunities
• Experience procuring contracts with educational institutions and/or government preferred
• Strong analytical skills for renewal forecasting and managing multiple systems
• Familiarity with MS Office/G Suite, SFDC, Gainsight, and Jira