Key Account Manager

Job Summary

Responsible for delivering against renewal and upsell targets, the remote Key Account Manager will manage customer relationships within higher education and state/local government, ensuring customer satisfaction and account growth.

Key responsibilities

• Exceed quarterly renewal and upsell goals while maintaining strong customer relationships
• Guide customers through onboarding of products and services, ensuring successful adoption of the Acquia platform
• Identify new opportunities and collaborate with internal teams to drive account strategy and direction

Required qualifications

• 3-5 years of experience in a sales/account management role within a technology company, preferably with education and government sectors
• Proven track record of managing complex customer relationships and exceeding renewals and upsell quotas
• Experience in procuring contracts with educational institutions and/or government preferred
• Strong analytical skills for renewal forecasting and account management
• Familiarity with tools such as SFDC, Gainsight, and Jira