Key Account Manager

Job Summary

Managing a portfolio of BILL's highest-value enterprise accounts, the full-time Key Account Manager will serve as a trusted advisor at the executive level, focusing on retention, expansion, and long-term success while working remotely.

Key responsibilities

• Own and manage relationships with executive and C-suite contacts, addressing churn risks proactively
• Lead retention initiatives and coordinate multi-department efforts independently
• Orchestrate executive-level Business Reviews to deepen partnerships and drive mutual business outcomes

Required qualifications

• 10+ years in customer-facing, revenue-owning SaaS roles with a proven track record in managing high-value enterprise accounts
• Demonstrated ability to build and maintain C-suite relationships and lead strategic contract negotiations
• Expert-level financial fluency with a deep understanding of CFO and finance team priorities
• Strong product command, including knowledge of integrations and competitive positioning
• Proficiency with Salesforce and Gainsight, managing complex account documentation and workflows