Key Account Specialist

Job Summary

A company is looking for a Key Account Specialist to manage client accounts and ensure customer satisfaction.

Key Responsibilities

• Serve as the primary contact for selected clients and manage contract performance
• Identify business development opportunities and collaborate with the sales team to convert them into sales
• Report on project performance to senior management and implement process improvements for service delivery

Required Qualifications

• Associate degree or equivalent relevant experience; Bachelor's degree preferred
• 3+ years of experience in a customer care representative or administrative role
• Knowledge of ISO standards such as ISO9001, 14001, 45001, and 50001 is preferred
• Experience in the TIC industry supporting Business Assurance sectors is preferred
• Proficiency in computer software including Word, Excel, and Outlook