Key Accounts Analyst

Job Summary

Providing exceptional customer service and technical support, the full-time Key Accounts Analyst will assist Commercial and Industrial customers and Key Account Managers by performing rate analysis, managing service requests, and supporting customer engagement efforts, with flexible remote work options available.

Key responsibilities:

• Support Key Account Managers in achieving customer service and sales goals through data analysis and customer engagement
• Conduct rate studies and provide technical support for billing inquiries and service requests
• Act as the primary contact for customers during KAM absences and during severe weather events

Required qualifications:

• Two-year engineering/technical degree or a four-year degree preferred
• Two to three years of experience in sales/marketing or regional operations
• Strong analytical skills with experience in customer resource management and rate analysis
• Ability to interpret design documents and electrical load requirements
• Knowledge of electric utility power delivery systems and customer care practices