Knowledge and Quality Coordinator

Job Summary

Owning the knowledge and quality programs for a 24x7 hotel support operation, the full-time Knowledge and Quality Coordinator will manage the knowledge lifecycle, maintain quality monitoring standards, and collaborate with various teams to enhance training and operational efficiency.

Key responsibilities:

• Oversee the end-to-end knowledge lifecycle, ensuring content accuracy and usability
• Design and maintain quality-monitoring standards to ensure consistent evaluation across teams
• Develop customer feedback mechanisms and analyze insights for targeted improvement actions

Required qualifications:

• 4+ years of experience in knowledge management, quality assurance, or operations support roles
• Bachelor's degree or equivalent relevant experience
• Experience in creating process documentation and job aids, validating content accuracy
• Proficiency with Microsoft Office and collaboration tools, as well as knowledge management platforms
• Strong writing and information design skills with a quality mindset focused on continuous improvement