Knowledge Base Associate

Job Summary

A company is looking for a Knowledge Base Associate I to enhance customer education on their SaaS product.

Key Responsibilities

• Audit and optimize help documentation based on customer feedback
• Collaborate with Product Managers and Engineers to update articles with new feature releases
• Create multimedia educational content to enhance written guides

Required Qualifications

• 2-3 years of experience in SaaS, martech, or a related field
• 1-3 years of experience creating customer-facing help documentation
• Experience working with small/local businesses is preferred
• Proficiency with screen-capture and video tools
• Familiarity with the HighLevel platform is advantageous