Knowledge Base Manager

Job Summary

A company is looking for a Knowledge Base Manager to oversee the self-service content and knowledge strategy for their Help Center.

Key Responsibilities

• Write and refresh Knowledge Base articles as needed
• Collaborate with cross-functional teams to align content with product releases and support priorities
• Identify content gaps and ensure content quality and localization are maintained

Qualifications

• 3-5 years of experience in content management, knowledge management, or technical writing in a B2B SaaS environment
• Proven experience in building and managing customer-facing Knowledge Bases
• Proficiency in using AI tools for content creation and optimization
• Strong analytical skills to leverage data for content optimization
• Proactive and organized with a strong sense of accountability