Knowledge Center Manager

Job Summary

A company is looking for a Knowledge & Help Center Manager to enhance their Help Center and improve product education.

Key Responsibilities

• Own the structure, strategy, and content quality of the Help Center
• Create and maintain FAQ articles and user-friendly documentation for product releases
• Collaborate with cross-functional teams to ensure alignment on product updates and content accuracy

Required Qualifications

• 3-5+ years of experience in Knowledge Management, Technical Writing, or Help Center Management in a SaaS or high-growth startup environment
• Fluency in written and spoken English and professional fluency in Spanish
• Proven experience with Help Center platforms like Intercom or Zendesk
• Strong technical writing skills and experience in producing educational video content
• Ability to analyze support tickets and usage data to inform content strategy