Knowledge Center Manager

Job Summary

Knowledge Center Manager, responsible for managing the Help Center's content and strategy in a full-time remote role, ensuring effective product education and documentation for users.

Key Responsibilities

• Own the structure, strategy, and content quality of the Help Center
• Create and maintain FAQ articles and user-friendly documentation for product releases
• Collaborate with cross-functional teams to align on product updates and maintain accurate AI-driven support tools

Required Qualifications

• 3-5+ years of experience in Knowledge Management, Technical Writing, or Help Center Management
• Fluency in written and spoken English and professional fluency in Spanish
• Proven experience with Help Center platforms like Intercom or Zendesk
• Strong technical writing skills with the ability to simplify complex product information
• Experience producing educational video content and analyzing support data to inform content strategy