Knowledge Content Specialist

Job Summary

A company is looking for a Knowledge Content Specialist to manage their customer-facing knowledge base.

Key Responsibilities

• Utilize AI tools to identify knowledge gaps and generate content to fill those gaps
• Validate and implement AI-generated and product team content into the Help Center
• Collaborate with cross-functional teams to ensure content accuracy and optimize self-help resources

Required Qualifications

• 1+ year of experience in knowledge base management and technical documentation, preferably in a SaaS environment
• Hands-on experience with AI writing and content tools for content generation
• Proven success in using an AI-first approach for content creation
• Experience with knowledge management systems and analytics
• Strong organizational skills to manage multiple projects effectively