Knowledge Experience Specialist

Job Summary

Detail-oriented and execution-focused, the full-time Knowledge Experience Specialist will manage the building, publishing, and maintenance of knowledge content in a remote role, ensuring accuracy and consistency in a modern knowledge platform.

Key responsibilities

• Transform finalized content designs into live, production-ready pages for agents and end users
• Ensure knowledge content is accurately implemented, linked, verified, and delivered according to quality standards
• Maintain familiarity with the content platform's workflows, metadata structures, and publishing requirements

Required qualifications

• 2+ years of experience managing content management systems or web publishing platforms
• Strong attention to detail with a proven ability to catch errors and inconsistencies
• Comfort working within structured workflows, QA checklists, and approval processes
• Basic understanding of HTML, including the ability to read and make minor edits
• Experience following documentation standards and maintaining accurate records