Knowledge Lead

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Apr 17, 2025

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Knowledge Lead for internal employees only.

Key Responsibilities

Maintain and update the Knowledge Management System (KMS) to ensure accuracy and accessibility of knowledge assets
Analyze support data to identify gaps in client-facing content and collaborate with teams to improve self-service resources
Monitor usage analytics and provide actionable insights to optimize knowledge management effectiveness

Required Qualifications

Bachelor's degree in Information Management, Business Administration, or a related field
1-3 years of experience in support, knowledge management, or a related role
Proficiency with KM platforms such as Salesforce, Confluence, or Zendesk
Familiarity with the KCS process and reporting/analytics tools
Medical/Clinical experience or previous SaaS/Healthcare IT experience preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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