Knowledge Lead

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Fri, Apr 18, 2025

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Knowledge Lead (Internal Candidates Only).

Key Responsibilities

Maintain and update the Knowledge Management System (KMS) to ensure accuracy and accessibility of knowledge assets
Analyze support data to identify gaps in client-facing content and improve case deflection rates
Assist with internal training sessions and promote knowledge contribution within the support workflow

Required Qualifications

Bachelor's degree in Information Management, Business Administration, or a related field
1-3 years of experience in support, knowledge management, or a related role
Proficiency with KM platforms such as Salesforce, Confluence, or Zendesk
Familiarity with the KCS process and analytics tools
Medical/Clinical experience and knowledge of EMR/EHR applications preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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