Knowledge Management Analyst

Job Summary

Detail-oriented and experienced, the freelance Knowledge Management Analyst will support a time-bound initiative by creating and maintaining a centralized knowledge base focused on HR content and policy governance in a fully remote capacity.

Key responsibilities

• Author and publish over 50 knowledge base articles across priority HR topics
• Consolidate information into a consistent, searchable knowledge base while applying established taxonomy and article standards
• Implement a governed policy lifecycle process, including ownership, review cadence, and version control

Required qualifications

• 2+ years of experience with enterprise knowledge bases or content management platforms, particularly ServiceNow
• Intermediate proficiency in ServiceNow Knowledge Management as an author or contributor
• Strong technical writing skills with the ability to simplify complex information
• Experience in building governance processes, including review cycles and approval workflows
• Proficiency in Microsoft Word and Excel for documentation and tracking