Knowledge Management Expert

Job Summary

A company is looking for a Knowledge Management / Taxonomy Expert (CRM Content).

Key Responsibilities

• Build and maintain a comprehensive taxonomy of tags, categories, and metadata for CRM content
• Develop and manage a global knowledge base with campaign templates and best practices
• Collaborate with analytics teams to ensure content is tagged for performance tracking and reporting

Required Qualifications

• Experience in knowledge management, taxonomy design, or content operations (CRM or marketing preferred)
• Strong understanding of metadata, tagging systems, and content governance
• Familiarity with CRM tools and campaign automation platforms
• Excellent organizational skills with a focus on scalability
• Collaborative mindset with experience working across marketing, data, and tech teams