Knowledge Management Lead

Job Summary

Managing the frameworks and governance for knowledge management and training, the full-time Knowledge Management Lead will define standards and oversee a BPO-based content writing team while driving adoption of knowledge practices in a remote or hybrid work environment.

Key Responsibilities

• Own the knowledge framework, defining architecture for risk-operations procedures and ensuring accessibility through AI-powered tools
• Set policy, procedure, and documentation standards to facilitate compliance and operational efficiency across risk operations
• Govern adoption and quality by managing review cadences, compliance, and audit readiness of documentation

Required Qualifications

• 7-10+ years of experience in knowledge management, enablement/L&D, or operational training in regulated industries
• Experience designing knowledge, training, and certification programs for BPO or outsourced operations teams
• Proven ability to lead teams and set priorities, maintaining high-quality standards in a vendor-delivered environment
• Strong systems thinking and writing skills with a track record of cross-functional influence without direct authority
• Experience defining and reporting metrics that demonstrate the effectiveness of knowledge and enablement programs