Knowledge Management Manager

Job Summary

A company is looking for a Knowledge & Help Center Manager to enhance their Help Center and improve product education.

Key Responsibilities

• Own the structure, strategy, and content quality of the Help Center
• Create and maintain FAQ articles and user-friendly documentation for new product features
• Collaborate with cross-functional teams to ensure alignment on product updates and manage localization efforts

Required Qualifications

• 3-5+ years of experience in Knowledge Management, Technical Writing, or Help Center Management in a SaaS or high-growth startup
• Fluency in written and spoken English and professional fluency in Spanish
• Proven experience in scaling a Help Center using platforms like Intercom or Zendesk
• Strong technical writing skills with the ability to create structured, user-focused documentation
• Experience producing educational video content and analyzing support data to inform content strategy