Knowledge Management Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Mon, Mar 25, 2024

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Knowledge Management Specialist for a fully remote job.

Key Responsibilities:

Define knowledge management strategy for customer self-service and maintain high-quality, searchable content
Collaborate with stakeholders to enhance customer content experience and optimize usability
Manage knowledge article lifecycle, analyze data for content improvements, and implement solutions for continuous improvement

Required Qualifications:

3+ years of information and knowledge management experience
5+ years of writing and editing experience
Bachelor's degree in Information Management, Writing, Business Administration, or equivalent
Experience with Salesforce or another CRM
Experience with XML and HTML, structured content design, and customer analysis

COMPLETE JOB DESCRIPTION

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Job is Expired

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