Knowledge Management Specialist

Job Summary

A company is looking for a Knowledge Management Specialist (contract).

Key Responsibilities

• Administer and maintain knowledge bases within ServiceNow, ensuring compliance with KM processes and standards
• Monitor article performance and coordinate reviews with content owners to improve accuracy and usability
• Track and report on key KM metrics and identify process improvement opportunities

Required Qualifications

• Bachelor's degree in Information Management, Library Science, Business, IT, or related field
• 5+ years of experience in a Knowledge Management role, preferably in a global or enterprise environment
• Strong hands-on experience with ServiceNow Knowledge Management
• Demonstrated success in stakeholder engagement and cross-functional collaboration
• Analytical mindset with experience using data to drive decisions and improvements