Knowledge Management Specialist

Job Summary

A company is looking for a Customer Experience Knowledge Management Specialist.

Key Responsibilities

• Help customers troubleshoot issues and gather insights on their challenges
• Create user-centered resources that build trust and promote product adoption
• Collaborate with teams to identify documentation needs and improve existing materials

Required Qualifications

• 4+ years of experience in technical writing or product-related content creation in SaaS
• 2+ years of experience in technical customer service for a product-led SaaS product
• Strong on-camera presentation skills with experience in creating engaging video content
• A genuine interest in understanding and using the product actively
• Experience with AI tools for enhancing content creation