Knowledge Management Specialist

Job Summary

A company is looking for a Knowledge Management Specialist II.

Key Responsibilities

• Shape and maintain self-service content for customer experiences
• Evaluate and streamline workflows to close knowledge gaps and improve communication
• Transform complex processes into user-friendly knowledge resources for Customer Care teams

Required Qualifications

• Bachelor's degree in communications, Information Management, or a related field
• 3-5 years of experience in content creation and management
• 2-3 years of experience with knowledge management systems and relevant tools
• 1-2 years of experience in contact center operations or customer service
• Bilingual or functional knowledge of Spanish and/or French is preferred