Knowledge Management Specialist

Job Summary

To support multiple partner programs in their AI deployment journey, the full-time remote Knowledge Management Specialist II will manage and optimize content within knowledge bases, ensuring accurate and relevant information is available for AI systems.

Key responsibilities

• Support partner programs by maintaining strong, accurate knowledge bases for AI solutions
• Conduct ongoing knowledge analysis to assess and improve content quality and structure
• Collaborate with cross-functional teams to align knowledge strategies with AI goals and validate content changes

Required qualifications

• At least 1 year of experience in Knowledge Management or content creation
• Familiarity with tools like Zendesk, Confluence, or HubSpot is a plus
• Basic understanding of AI systems and their reliance on organized information
• Proactive communication skills and the ability to work collaboratively with internal teams and clients
• Strong organizational skills with a focus on content categorization and navigation