Knowledge Management Specialist

Job Summary

To support a growing technology company, the full-time Knowledge Management Specialist will create and maintain knowledge base articles, govern submitted content for consistency, and partner with cross-functional teams to ensure documentation aligns with product releases and enhancements, all in a remote setting.

Key responsibilities

• Create, update, and maintain high-quality knowledge base articles for accuracy and clarity
• Govern submitted knowledge content to ensure adherence to standards and provide feedback for revisions
• Monitor knowledge health metrics and support continuous improvement of knowledge workflows and governance processes

Required qualifications

• Bachelor's Degree in business, communications, or a related field preferred
• 3-5 years of experience in Knowledge Management, Technical Documentation, or a related role
• Demonstrated experience creating and maintaining structured documentation or knowledge base content
• Proficient in Microsoft Office Suite and online collaboration software such as Teams
• Strong written communication skills with proficiency in both written and spoken English