Knowledge Management Specialist

Job Summary

To enhance the knowledge sharing culture within People Services, the full-time Knowledge & AI Enablement Specialist will manage the knowledge base, ensuring it is well-structured and accessible for both human and AI consumption while collaborating with subject matter experts and stakeholders.

Key responsibilities

• Apply and maintain knowledge structure, metadata, taxonomy, and governance standards for effective search and retrieval
• Partner with SMEs to capture and document knowledge, leading monthly calls and knowledge capture sessions
• Manage the content lifecycle, including updates, reviews, and performance tracking of the knowledge base

Required qualifications

• 3-5 years of dedicated knowledge management experience, including content lifecycle management and governance
• Understanding of knowledge architecture, including metadata and taxonomy for AI consumption
• Hands-on experience with the knowledge management lifecycle from intake to retirement
• Exceptional writing and editing skills for producing clear and consistent content
• Familiarity with AI search and content quality factors that affect AI output