Knowledge Management Specialist
Job Summary
To support a large public-facing federal digital program, the full-time Knowledge Management Specialist will provide Tier 2 support, manage user inquiries, and document business processes while working remotely within the United States.
Key responsibilities
- Provide Tier 2 support for online resources and manage the user request queue
- Develop and document standardized business processes for operational workflows
- Perform technical editing and contribute to digital publishing operations
Required qualifications
- Active Secret clearance or interim Secret clearance acceptable to start
- Bachelor's degree or equivalent professional experience
- At least 4 years of experience in knowledge management, technical writing, or customer support operations
- Hands-on experience with enterprise knowledge bases or content management systems
- Experience documenting business processes and standard operating procedures
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,563 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
