Knowledge Management Strategist

Job Summary

A company is looking for a Knowledge Management Strategist to design, implement, and optimize a centralized content repository.

Key Responsibilities

• Develop and execute a knowledge management strategy, including governance, taxonomy, and workflows
• Build and maintain a ServiceNow Knowledge Base, ensuring content is accurate, searchable, and reusable
• Partner with subject matter experts to capture, document, and standardize institutional knowledge

Required Qualifications

• 8+ years of experience in knowledge management, content strategy, or related fields
• Proven experience building and implementing ServiceNow Knowledge Base environments
• Strong understanding of knowledge management principles and reusable content strategies
• Ability to work with both technical and non-technical audiences to extract and document complex information