Knowledge Manager

Job Summary

A company is looking for a Knowledge Manager - Product Support.

Key Responsibilities

• Write, edit, and maintain high-quality support documentation, including how-to articles and technical announcements
• Establish and uphold standards for content quality, consistency, and completeness across all support materials
• Manage content categorization and monitor content performance for continuous improvement

Qualifications

• Bachelor's degree in marketing, advertising, communications, or a related field
• 3-5+ years of experience in technical writing in ad tech, martech, or SaaS environments
• Strong understanding of content strategy and customer support ecosystems
• Proficiency with content management platforms and documentation tools
• Comfortable with HTML, Markdown, SQL, and formatting code for developer documentation