Knowledge Manager

Job Summary

A company is looking for a Knowledge Manager to lead training and sustainability expertise for platform users.

Key Responsibilities

• Curate and maintain the help center and knowledge base for customer accessibility
• Act as a subject matter expert and collaborate with internal teams to enhance product knowledge
• Define and execute knowledge management strategies aligned with business goals

Required Qualifications

• Bachelor's degree or equivalent work experience
• 5-7 years of experience in content creation and documentation for customers
• Knowledge of basic sustainability concepts and life cycle assessment methodologies
• 2-5 years of experience with Knowledge Base or CMS platforms
• Complex project management experience in a fast-paced technology or SaaS environment