Knowledge Manager

Job Summary

Knowledge Manager supports the SEC Infrastructure Support Services contract in a full-time role by leading knowledge management practices to enhance service quality and efficiency across OIT operations.

Key Responsibilities

• Develop and govern knowledge management strategies and standards for content accuracy and quality
• Organize and manage enterprise knowledge repositories, ensuring user-focused content is current and searchable
• Collaborate with service desk and technical teams to capture solutions and improve incident resolution processes

Required Qualifications

• Must meet contract citizenship/work authorization requirements
• Ability to obtain and maintain SEC Public Trust clearance
• Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering)
• 2-4 years of experience in knowledge management or related IT roles, with additional experience considered in lieu of a degree
• Strong understanding of knowledge management frameworks and ITIL practices