Knowledge Operations Specialist

Job Summary

A company is looking for a Knowledge Operations Analyst (SOPs & Consultations).

Key Responsibilities

• Create, audit, and update internal SOPs and operational content
• Triage real-time consultations from internal team members and identify documentation gaps
• Investigate unclear processes and propose improvements to existing SOPs

Required Qualifications

• Experience in documentation, knowledge operations, support enablement, or process improvement
• Strong writing skills with an emphasis on clarity and structure
• Experience writing SOPs or internal documentation
• Detail-oriented and highly organized
• Familiarity with tools like Confluence, Notion, or Google Docs is a plus