Knowledge Operations Team Lead

Job Summary

A company is looking for a Knowledge Operations Team Lead to oversee the Knowledge Operations team and manage content quality and team performance.

Key Responsibilities

• Audit written content and ensure it meets publication standards
• Monitor team performance and provide regular feedback to knowledge operations specialists
• Design and audit knowledge transfer systems for usability and clarity

Required Qualifications

• Demonstrated coaching experience with a track record of developing team members
• Proven management experience in overseeing a customer service team
• Strong product and process knowledge to effectively guide the team
• Experience in setting and achieving SMART goals
• Ability to adapt to shifting priorities while maintaining quality service