Knowledge Strategist

Job Summary

A company is looking for a Knowledge Strategist in Customer Success.

Key Responsibilities

• Spearhead the "AI Readiness" of the knowledge base for optimal data structure and retrieval
• Serve as the "Voice of Digital CS" in cross-functional meetings to advocate for knowledge governance
• Build and maintain the "Digital Toolkit Library" to ensure organized and accessible content

Required Qualifications

• College degree (Bachelor or equivalent)
• 1-3 years of relevant experience in a similar role
• Strong organizational skills with a focus on knowledge engineering and data structure
• Interest in AI and automation, with understanding of structured data importance
• Experience in change management and process improvement