Korean Bilingual Financial Support Agent

Job Summary

A company is looking for a Korean Bilingual Financial Support Representative.

Key Responsibilities

• Assist customers with account-related inquiries in both English and Korean
• Handle inbound and outbound calls regarding member account reviews, payment assistance, and program enrollments
• Provide guidance on card benefits and ensure customer satisfaction through effective communication

Required Qualifications

• High school diploma or GED required
• Fluency in both English and Korean
• Typing skills of at least 25 words per minute
• Intermediate to advanced technical proficiency for navigating multiple systems
• Open availability between 8:30am-5pm EST, Monday through Friday