L1-L2 Technical Support Engineer

Job Summary

Providing L1-L2 technical support for end users in a corporate environment, the full-time Service Desk Engineer will maintain IT infrastructure, troubleshoot issues, and ensure timely resolution of support tickets while working remotely.

Key responsibilities

• Provide L1-L2 technical support and troubleshoot hardware, software, and networking issues
• Maintain and monitor office IT infrastructure, including computers and peripheral devices
• Install, configure, and support Windows and MacOS operating systems

Required qualifications

• 1-3 years of experience in IT Support, Service Desk, or Desktop Support roles
• Proven experience supporting end-user devices in enterprise environments
• Strong knowledge of Windows 10/11 administration and MacOS support
• Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN
• Upper-Intermediate (B2) or higher proficiency in written and spoken English